A positive reputation
allows a firm to attract a loyal customer base.
Members of the Public
Relations Society of America are expected to adhere to the core values of
advocacy, honesty, and fairness, among others.
Accompanying a firm's
economic responsibility to its stockholders are its legal obligations.
Media is defined as a
means of communication that widely reaches or influences people.
In the 2000s, ethnic
minorities are underrepresented in movies.
The media is both a
stakeholder of business and a profit-making enterprise.
The interests of
different stakeholders often coincide.
Once a public affairs
issue has been identified, its implications must be analyzed according to the
issue management process.
The most fundamental
media strategy for any organization is to design and manage an effective public
relations program.
In 1998, the U.S.
government entered into an agreement to regulate tobacco advertisements.
The instrumental
argument for the stakeholder theory of the firm says that companies perform
better if they consider the rights and concerns of multiple groups in society.
Putting all the
emphasis on short-run maximum profits for stockholders can lead to policies
that overlook the interests and needs of other stakeholders.
Excellent competitive
intelligence can be a differentiating factor in the marketplace.
According to the
stewardship principle, businesses act as trustees and should consider the
interests of all who are affected by business decisions and policies.
Public affairs
managers must possess language skills to be effective in an international media
environment.
Grass
"tops" refers to particularly influential people in the community.
Strong relationships
between a corporation and its stakeholders are assets that add value.
Stakeholders involved
with one part of a company often may have little or no involvement with another
part of the company.
Enlightened
self-interest means that companies are socially aware without giving up their
own economic self-interest.
The external
environment of business is dynamic and ever changing.
The Internet has
enabled the growth of stakeholder organizations.
The Federal Trade
Commission serves as a public watchdog evaluating honesty in advertising.
A socially
responsible company will balance the benefits to be gained against the costs of
achieving those benefits.
Interactive
stakeholder relationships are a source of competitive advantage for a firm.
Issue management is a
structured and systematic process to aid organizations in identifying,
monitoring, and selecting public issues that warrant organizational action.
Corporate social
responsibility implies that harm to people and society should be acknowledged
and corrected if possible.
Emerging public
issues are a risk and an opportunity.
An expression of
corporate philanthropy is when business firms and their employees unite in
their efforts to extend financial aid to the poor and needy.
From business's point
of view, freedom in decision making allows business to maintain initiative in
meeting market and social forces.
Human rights issues
have become more prominent and important for business.
One purpose of the
public relations function is to promote a positive image for the firm in the
media.
A business is any
organization that is engaged in making a product or providing a service for a
profit.
Being ethical
includes developing a sense of trust, which promotes positive alliances among
business partners.
Civic engagement is a
major way in which companies carry out their corporate citizenship mission.
If all people relied
on ethical relativism, there would be no universal ethical standards on which
people around the globe could agree.
The United States
lags behind Europe in attention to social reporting.
Corporate citizenship
partnerships can exist between companies and stakeholders in other countries.
Strategic
philanthropy emphasizes the links between corporate contributions and business
goals, such as creating demand for a product or service.
The basis for
corporate citizenship does not rely on the generosity of a firm's senior
management or their awareness of their role as trustees of the public's
interests.
Business managers
should use all three methods of ethical reasoning - utility, rights and justice
- to better understand ethical issues at work.
According to
utilitarian reasoning, if the net costs are greater than net benefits, the
action is probably unethical because more harm than good would be produced.
Corporate citizenship
involves transforming a concern for financial performance into a vision of
corporate financial and social performance.
For managers who
reason at stages 2 and 3, their personal rewards, recognition from others, or
compliance with the company's rules become their main ethical compass.
Employees would
rather work for companies who share their personal moral values.
In the mid-2000s,
corporate citizenship has become complicated and mandatory.
In a benevolence
ethical climate, the interests of the company's employees and external
stakeholders most likely would be given high priority.
Honesty, integrity
and accuracy are absolute requirements of the accounting function.
When senior-level
mangers signal employees that they believe ethics should receive high priority
in all business decisions, a giant step is taken toward improving ethical
performance throughout the company.
Corporate giving is
an important way for a business to express its commitment to corporate
citizenship.
Businesses are taking
a more strategic approach to all kinds of corporate giving.
Managers, as major
decision-makers, are one of the keys to whether a company will act ethically or
unethically.
Triple bottom line
reporting requires that a firm report financial data.
Corporate
contributions are one way in which companies link themselves to the broader
interests of the community.
Personal values and
moral character play key roles in improving a company's ethical performance.
According to the U.S.
Foreign Corrupt Practices Act, U.S. based companies are prohibited from paying
bribes to foreign government officials, political parties or political candidates.
Companies with a code
of ethics tend to have a higher price-earnings ratio.
Germany's public
assistance programs for the needy are generous, compared to many other
countries.
The term social
capital refers to the norms and networks that enable collective action.
8, The Sarbanes-Oxley
Act requires that firms maintain high ethical standards in how they conduct and
monitor business operations.
Corporate citizenship
involves building partnerships with various stakeholders who allow the firm to
integrate financial goals and social performance.
Ethical ideas are
present in all societies, all organizations, and all individual persons.
Many community
problems are people problems, involving hopes, attitudes, sentiments, and
expectations for better human conditions.
In the first stage of
corporate citizenship, the elementary stage, managers are uninterested and
uninvolved with social issues.
Business managers
need a set of ethical guidelines to help them:
Identify and analyze
the nature of ethical problem.
A company that has
just begun reporting to stakeholders is in which stage of the corporate
citizenship process?
Innovative stage.
As part of a
continuing company commitment to monitor its manufacturing facilities, Mattel
formed:
The "Zero
Tolerance" program.
Business executives
are finding that a trusting, ethical relationship with a business partner is:
Often essential in
conducting business.
The Sarbanes-Oxley
Act:
Bans an auditing firm
from providing the same client with non-auditing services.
People everywhere
depend on ethical systems to tell them whether their actions are:
Right or wrong.
Business managers
need a set of ethical guidelines to help them:
Identify and analyze
the nature of the ethical problem.
Utilitarian reasoning
primarily considers:
The end results of an
action.
If a manager
approaches ethical issues with a self-centered approach, emphasis will be on:
Economic efficiency.
The major focus of
ISO 14001 is to:
Support environmental
protection in balance with socioeconomic needs.
One of the most
widespread and potentially powerful efforts to combat bribery was initiated by:
In 2002, the French
Parliament passed the "new economic regulations" law which requires a
social performance audit focusing on its impact on:
What percentage of
Microsoft's annual contributions is dedicated to minority owned businesses?
5 percent.
The main drawback to
utilitarian reasoning is that:
It is difficulty to
accurately measure both costs and benefits.
Integrity-based
ethics programs:
Combines concern for
the law with an emphasis on employee responsibility.
Under the
Sarbanes-Oxley Act, corporations are required to:
Have their CEO and
CFO sign off on financial statements as accurate and fair.
The Institute for
Corporate Ethics was created to:
Develop and conduct
training programs for senior managers.
Corporate giving:
Is far below the 10
percent tax deduction permitted.
What company gives
all of its earnings to charity?
Newman's Own.
The United Nations
Global Compact is funded by:
Voluntary government
and foundation contributions.
A member of the
Chartered Financial Analyst Institute (CFA) must:
Promote the integrity
of and uphold the rules governing global capital markets.
Novo Nordisk's "take
action" project was a program designed to:
Promote exercise and
healthy eating in schools.
According to the
utilitarian reasoning, if the benefits outweigh the costs, then the action is
ethical because it produces:
The greatest good for
the greatest number of people.
In a Gallup poll of
people's confidence in social organizations, ranked last was:
Big business.
The Securities and
Exchange Commission may begin an investigation on a company:
Based on the noisy
withdrawal of the company's lawyer.
The term corporate
citizenship has been used to refer to:
Businesses acting
responsibly toward stakeholders.
The critical
component in installing an effective ethics program is:
The integration of
various ethics safeguards into a comprehensive program.
Companies in which
two countries have taken the lead in social reporting?
Japan and United
Kingdom.
Corporate citizenship
involves:
Proactively
addressing business and society issues.
People's ethical
beliefs come from:
Their religious
background, family, and education.
The recipients of the
American Business Ethics Awards show that:
Firms can be
financially successful and ethically focused.
As an additional
employee benefit to promote spirituality, companies have begun to provide
employees with the services of:
Chaplains.
Chaplains.
Managers responding
to the needs of the local education system as a normal or routine aspect of its
operations is an example of an organization in the:
Transforming stage.
An ethics officer or
ombudsperson is generally entrusted to:
Reduce the risks to
the company of employee misconduct.
Corporate citizenship
activities can be considered important contributors to a reinforcing cycle
through which global companies create all of the following except:
Loyalty.
The first
organization to be the recipient of the Living Economy Award was:
White Dog Café.
Under the U.S.
Corporate Sentencing Guidelines, if a firm has developed a strong ethics
program, corporate executives found guilty of criminal activity may have their
sentence:
Reduced.
What is the most
critical social issue facing communities, according to community relations
managers?
Education.
As business becomes
increasingly global:
Cross-cultural
contradictions will increase.
In the first stage of
corporate citizenship:
Managers are
uninterested and uninvolved with social issues.
If a manger
approaches ethics with benevolence in mind, he or she would stress what?
Friendly relations
with an employee.
The International
Accounting Standards are essential for:
Integrating the
European Union capital markets.
Once a company enters
the innovative stage of corporate citizenship, it will:
Begin reporting its
efforts to stakeholders.
A company that
channels employee behavior in a lawful direction by emphasizing the threat of
detection and punishment is:
Operating under the
compliance-based approach.
At the core of rights
reasoning is the belief that:
Respecting others is
the essence of human rights.
Factor conditions are
strategic contributions focusing on:
The supply of trained
workers, physical infrastructure, and natural resources.
A just or fair
ethical decision occurs when:
Benefits and burdens
are distributed equally.
Another term for
corporate giving is corporate:
Philanthropy.
According to a Harvard
Business Review study, which of the following is not an area in which corporate
contributions are most likely to enhance a company's competitiveness?
Stakeholder
management.
When companies like
Whole Foods Markets work to address community problems, their actions help
build:
Social capital.
The idea of civic
engagement involves:
The active
involvement of businesses and individuals in improving communities.
Women in Community
Service provides:
Job and life skills
training to women who are on public assistance.
Cross-cultural
contradictions arise due to:
Differences between
home and host countries' ethical standards.
According to Clarence
Walton, the key to ethical standards in business is:
Personal character.
The Kanebo Limited
scandal is an example of a lapse in:
Accounting ethics.
Financial, social and
environmental results are reported together in a firm's:
Triple bottom line
report.
In a study conducted
by the Council on Foundations, companies with high Corporate Philanthropy Index
(CPI) scores:
Had better
reputations and generated more admiration than others did.
The share of all
giving made up by in-kind contributions of products and services has been:
Rising steadily over
the past decade.
A form of public
assistance to those who are unable to work and live an independent and
self-sufficient life is called:
Welfare.
Foreign-owned
corporations use foundations:
Less frequently than
U.S. firms.
Which financial
institution asked Wall Street finance companies to self-regulate?
The New York Stock
Exchange.
As business becomes
increasingly global:
A ) It must turn to national laws for guidance.
B ) Ethical issues become issues of free trade.
C ) A global code of conduct will emerge for
businesses.
D ) Cross-cultural contradictions will increase.
Which of the
following non-profit, locally funded and controlled organizations offer housing
rehabilitation and financial services to neighborhood residents?
A ) Habitat for Humanity.
B ) Community Reinvestment Services.
C ) Community Business Program.
D ) Neighborhood Housing Services.
Novo Nordisk's
"take action" project was a program designed to:
A ) Grant credit to underprivileged people in
Mexico.
B ) Spread the benefits of technology.
C ) Promote exercise and healthy eating in
schools.
D ) Promote environmental safety.
If a company
acknowledges the need to build more coherent initiatives, it is in the
innovative stage of becoming a corporate citizen.
A ) True
B ) False
Corporate citizenship
is based on the principles of:
A ) Ethical business behavior.
B ) Environment commitment.
C ) Charity.
D ) Both A and B, but not C.
The main drawback to
utilitarian reasoning is that:
A ) The majority may override the rights of those
in the minority.
B ) Managers using this reasoning process often
fail to consider the means taken to reach the end.
C ) It is difficulty to accurately measure both
costs and benefits.
D ) Cost-benefit calculations can only be
provided by accountants.
Ethical ideas are
present in all societies, all organizations, and all individual persons.
A ) True
B ) False
Corporate citizenship
has gained importance as a way to:
A ) Create competitive differentiation.
B ) Cement stakeholder loyalty.
C ) Build brand value.
D ) All of the above.
In the first stage of
corporate citizenship:
A ) The company must learn how to tackle the
problem and make the new policy work.
B ) Managers are uninterested and uninvolved with
social issues.
C ) Supervisors and managers become familiar with
new routines that are necessary to cope with a social problem.
D ) A company must institutionalize it new social
policy and make it a part of standard operating procedures.
Mature adults
typically base their ethical reasoning on broad principles and relationships
such as:
A ) Human rights and constitutional guarantees of
human dignity.
B ) Universal principles of justice.
C ) Customs and traditions show by others.
D ) Both A and B, but not C.
The share of all
giving made up by in-kind contributions of products and services has been:
A ) Rising steadily over the past decade.
B ) Declining steadily over the past decade.
C ) Remaining relatively constant over the past
decade.
D ) Declining sharply over the past decade.
8, The Sarbanes-Oxley
Act requires that firms maintain high ethical standards in how they conduct and
monitor business operations.
A ) True
B ) False
A giant step is taken
toward improving ethical performance throughout the company when:
A ) The firm hires a university ethics professor
to lecture employees on moral philosophy.
B ) The Justice Department launches an
investigation of the firm's pricing practices.
C ) Senior-level managers signal to employees
that they believe ethics is a high priority.
D ) A consumer hot line is created and staffed 24
hours a day.
A social performance
audit involves:
A ) Measuring a firm's corporate activities on an
ideal socially responsible scale.
B ) Comparing the resulting rating of a firm's
actions against those of other, similar organizations.
C ) A corporate ratings approach.
D ) All of the above.
What company gives
all of its earnings to charity?
A ) Seventh Generation.
B ) The Body Shop.
C ) Newman's Own.
D ) Patagonia.
Corporate giving is
an important way for a business to express its commitment to corporate
citizenship.
A ) True
B ) False
A just or fair
ethical decision occurs when:
A ) The rights of all affected are considered.
B ) The greatest good for those with power is
achieved.
C ) Benefits and burdens are distributed equally.
D ) All of the above.
Financial, social and
environmental results are reported together in a firm's:
A ) Annual report.
B ) Code of business conduct.
C ) Triple bottom line report.
D ) Employee newsletter.
The critical
component in installing an effective ethics program is:
A ) To allow all employees the freedom to act as
they wish.
B ) In hiring an expensive ethics consultant.
C ) The integration of various ethics safeguards
into a comprehensive program.
D ) Maintaining the position as the industry
sales leader.
Most philosophers
believe that the ancient Romans developed the first ethical theory, which was
based on values and personal character.
A ) True
B ) False
Which of the
following organization's code of ethics advocates "loyalty to your
organization, justice to those whom you deal and faith in your
profession?"
A ) Institute for Supply Management.
B ) Institute of Certified Public Accountants.
C ) Financial Accounting Standards Board.
D ) Association for Computing Machinery.
Business executives are
finding that a trusting, ethical relationship with a business partner is:
A ) Best left to not-for-profit companies.
B ) Too costly to maintain.
C ) Likely to cause legal problems.
D ) Often essential in conducting business.
Foreign-owned
corporations use foundations:
A ) More frequently than U.S. firms.
B ) Less frequently than U.S. firms.
C ) About as often as U.S. firms.
D ) Only for setting up disaster relief.
Which of the
following principles of corporate citizenship strive for a competitive return
on investment?
A ) Consumer Relations.
B ) Investor Relations.
C ) Employee Relations.
D ) Supplier Relations.
According to a
Harvard Business Review study, which of the following is not an area in which
corporate contributions are most likely to enhance a company's competitiveness?
A ) Context for strategy and rivalry.
B ) Demand conditions.
C ) Stakeholder management.
D ) Factor conditions.
As an additional
employee benefit to promote spirituality, companies have begun to provide
employees with the services of:
A ) Philosophers.
B ) Chaplains.
C ) Financial advisors.
D ) Ombudspersons.
Integrity-based
ethics programs:
A ) Seeks to avoid legal sanctions.
B ) Combines concern for the law with an emphasis
on employee responsibility.
C ) Threatens employees with punishment for
non-compliance with the ethics program.
D ) Are predominately implemented within the
European Union.
Being ethical
includes developing a sense of trust, which promotes positive alliances among
business partners.
A ) True
B ) False
Which country(ies)
enacted legislation to protect whistle-blowers:
A ) United Kingdom.
B ) Israel.
C ) Ghana.
D ) Both A and B, but not C.
Which ethics policies
are most popular amongst European and Canadian companies?
A ) Statements of the company's values and
mission.
B ) Policies focusing on legal compliance.
C ) Instrumental policies.
D ) Both A and C, but not B.
Accounting ethics.
The Kanebo Limited
scandal is an example of a lapse in:
Bans an auditing firm
from providing the same client with non-auditing services.
The Sarbanes-Oxley
Act:
Based on the noisy
withdrawal of the company's lawyer.
The Securities and
Exchange Commission may begin an investigation on a company:
Begin reporting its
efforts to stakeholders.
Once a company enters
the innovative stage of corporate citizenship, it will:
Benefits and burdens
are distributed equally.
A just or fair
ethical decision occurs when:
Big business.
In a Gallup poll of
people's confidence in social organizations, ranked last was:
Businesses acting
responsibly toward stakeholders.
The term corporate
citizenship has been used to refer to:
Chaplains.
As an additional
employee benefit to promote spirituality, companies have begun to provide
employees with the services of:
Combines concern for
the law with an emphasis on employee responsibility.
Integrity-based
ethics programs:
Cross-cultural
contradictions will increase.
As business becomes
increasingly global:
Develop and conduct
training programs for senior managers.
The Institute for
Corporate Ethics was created to:
Differences between
home and host countries' ethical standards.
Cross-cultural
contradictions arise due to:
Economic efficiency.
If a manager
approaches ethical issues with a self-centered approach, emphasis will be on:
Education.
What is the most
critical social issue facing communities, according to community relations
managers?
Firms can be
financially successful and ethically focused.
The recipients of the
American Business Ethics Awards show that:
Friendly relations
with an employee.
If a manger
approaches ethics with benevolence in mind, he or she would stress what?
Had better
reputations and generated more admiration than others did.
In a study conducted
by the Council on Foundations, companies with high Corporate Philanthropy Index
(CPI) scores:
Have their CEO and
CFO sign off on financial statements as accurate and fair.
Under the
Sarbanes-Oxley Act, corporations are required to:
Identify and analyze
the nature of ethical problem.
Business managers
need a set of ethical guidelines to help them:
Identify and analyze
the nature of the ethical problem.
Business managers
need a set of ethical guidelines to help them:
Innovative stage.
A company that has
just begun reporting to stakeholders is in which stage of the corporate
citizenship process?
Integrating the
European Union capital markets.
The International
Accounting Standards are essential for:
Is far below the 10
percent tax deduction permitted.
Corporate giving:
It is difficulty to
accurately measure both costs and benefits.
The main drawback to
utilitarian reasoning is that:
Japan and United
Kingdom.
Companies in which two
countries have taken the lead in social reporting?
Job and life skills
training to women who are on public assistance.
Women in Community
Service provides:
Less frequently than
U.S. firms.
Foreign-owned
corporations use foundations:
Loyalty.
Corporate citizenship
activities can be considered important contributors to a reinforcing cycle
through which global companies create all of the following except:
Managers are
uninterested and uninvolved with social issues.
In the first stage of
corporate citizenship:
Newman's Own.
What company gives
all of its earnings to charity?
Often essential in
conducting business.
Business executives
are finding that a trusting, ethical relationship with a business partner is:
Operating under the
compliance-based approach.
A company that
channels employee behavior in a lawful direction by emphasizing the threat of
detection and punishment is:
Personal character.
According to Clarence
Walton, the key to ethical standards in business is:
Philanthropy.
Another term for
corporate giving is corporate:
Proactively
addressing business and society issues.
Corporate citizenship
involves:
Promote exercise and
healthy eating in schools.
Novo Nordisk's
"take action" project was a program designed to:
Promote the integrity
of and uphold the rules governing global capital markets.
A member of the
Chartered Financial Analyst Institute (CFA) must:
Reduce the risks to
the company of employee misconduct.
An ethics officer or
ombudsperson is generally entrusted to:
Reduced.
Under the U.S.
Corporate Sentencing Guidelines, if a firm has developed a strong ethics
program, corporate executives found guilty of criminal activity may have their
sentence:
Respecting others is
the essence of human rights.
At the core of rights
reasoning is the belief that:
Right or wrong.
People everywhere
depend on ethical systems to tell them whether their actions are:
Rising steadily over
the past decade.
The share of all
giving made up by in-kind contributions of products and services has been:
Social capital.
When companies like
Whole Foods Markets work to address community problems, their actions help
build:
Stakeholder
management.
According to a
Harvard Business Review study, which of the following is not an area in which
corporate contributions are most likely to enhance a company's competitiveness?
Support environmental
protection in balance with socioeconomic needs.
The major focus of
ISO 14001 is to:
The "Zero
Tolerance" program.
As part of a
continuing company commitment to monitor its manufacturing facilities, Mattel
formed:
The New York Stock
Exchange.
Which financial
institution asked Wall Street finance companies to self-regulate?
The Organization for
Economic Cooperation and Development.
One of the most
widespread and potentially powerful efforts to combat bribery was initiated by:
The active
involvement of businesses and individuals in improving communities.
The idea of civic
engagement involves:
The community.
In 2002, the French
Parliament passed the "new economic regulations" law which requires a
social performance audit focusing on its impact on:
The end results of an
action.
Utilitarian reasoning
primarily considers:
The greatest good for
the greatest number of people.
According to the
utilitarian reasoning, if the benefits outweigh the costs, then the action is
ethical because it produces:
The integration of
various ethics safeguards into a comprehensive program.
The critical
component in installing an effective ethics program is:
The supply of trained
workers, physical infrastructure, and natural resources.
Factor conditions are
strategic contributions focusing on:
Their religious
background, family, and education.
People's ethical
beliefs come from:
Transforming stage.
Managers responding
to the needs of the local education system as a normal or routine aspect of its
operations is an example of an organization in the:
Triple bottom line
report.
Financial, social and
environmental results are reported together in a firm's:
Voluntary government
and foundation contributions.
The United Nations
Global Compact is funded by:
Welfare.
A form of public
assistance to those who are unable to work and live an independent and
self-sufficient life is called:
White Dog Café.
The first
organization to be the recipient of the Living Economy Award was:
5 percent.
What percentage of
Microsoft's annual contributions is dedicated to minority owned businesses?
No comments:
Post a Comment